Return Policy Update – Broken Bracelets

Effective January 2018

We have revised our return policy, and we ask that you please update your records accordingly.

MAI is no longer able to accept free returns of any merchandise that is over 90 days old. Effective January 2018, if a bracelet is over 90 days old, please share our return policy with your customers, who will work with us directly for a replacement.

Alternatively, stores may return the items to us, and we will invoice the replacement fee to the store directly. There is no additional shipping charge for replacements.

Our return policy is available here:, and it reads:

We want you to feel good about your purchases, so we stand behind our products with a 30-day guarantee. All products may be returned to us, within 30 days of purchase, for any reason.

We do our best to ensure that all our products meet the highest possible standards. We source authentic, quality gemstones from around the world, and string them on the strongest cord available. Even so, breakage occurs from time to time.

Broken items may be exchanged free of charge, within 90 days of purchase. If your bracelet is over 90 days old, please return the bracelet materials (in a padded mailer only, please) and a $10 fee (checks made payable to MAI or Made As Intended) to cover shipping and handling, and we will send you a replacement.

Please mail items in a padded mailer (to prevent damage to bracelet materials) to:

Made As Intended

3423 Spring Road

Oak Brook, IL 60523.

Please call customer service at 630-789-3494 or email if you need further assistance. We are grateful for your business.